Proxy User – FAQs

Q: What is Proxy Access?

A: Students can grant access to certain portions of their academic records to individuals known as proxy users.  Through myNMSU, students can create proxy user accounts and assign access to specific pages within myNMSU. This will allow proxy users to view Registration, Financial Aid, Student Account Info, Tax Form 1098T and more.

 

Q: Who can be granted Proxy Access?

A: Anyone with a valid email address can be granted Proxy Access including parents, guardians, or spouses.  The student has complete control over who has access, what information the proxy user has access to, and the length of time for which the user has access.

 

Q: How does the Proxy Access system work?

A: Several links and documents are available to walk you through Proxy Access. Please click on the appropriate link below.

 

Q: What Information Can I Access?

A: The simple answer is whatever the student grants you access to.  Currently, students can choose from options within the following categories: Financial Aid, Registration, Student Account, and Student Records. Their choices include Financial Aid Academic Progress, Student Account Statement and Payment History, and Student Records Final Grades just to name a few. However, it is completely up to the student as to which pages you are granted access.

 

Q: When a proxy receives access to multiple students’ records, can each student set up different levels of access?

A: Yes. Each student who grants proxy access to an e-mail address has complete control over the information that is authorized. For example, one student may grant only Statement History and Pay NMSU; while another student may grant all access to Registration, Financial Aid, Student Account Info, and Student Records.

 

Q: Can an e-mail address be assigned as a proxy for multiple students?

A: Yes. Proxies are identified by e-mail address, and multiple students can use the same address for the proxy. This is particularly useful in the case of siblings attending NMSU. For example, a proxy’s e-mail address might be proxyparent@gmail.com. Multiple students can assign that address as their proxy.

 

Q: Can multiple proxies use the same e-mail address?

A: No. Each person designated as a proxy is required to have a separate, unique email address.

 

Q: I have set up my account but do not see a tab for my student. Why?

A: The student has not completed the process of granting you proxy access. They can view the instructions at http://uar.nmsu.edu/proxy-access/.

 

Q: When I choose my student’s tab, there are no pages listed. Why?

A: The student has not granted you authorization to view their online record. They can view the instructions at http://uar.nmsu.edu/proxy-access/.

 

Q: I have been given access by two students but I only see one. Why?

A: The student you cannot see has either:

  • or used a different email address to grant you proxy access; they need to update your email address with the same address the first student used.

 

Q: For How Long Is My Proxy Access?

A: By default, access is granted for five years.  However, students have complete control over the window during which you have access and can change that window at any time.  If you log into the system and no longer see a tab with the student’s name on it, the student may have revoked your access.

 

Q: What is the link to login to proxy?

A: Once your account is set up, you may access proxy thru my.proxy.nmsu.edu.

 

Q: What do I do if I forgot my PIN?

A: A new, temporary PIN/Password can be sent to you for this purpose. Simply visit the my.proxy.nmsu.edu page, enter your email address, and click the Forgot PIN button.  An email will be sent to you with instructions on how to reset your password. Use the Action Link and Action Password provided within the email sent to you.

 

Q: My PIN has been disabled. What do I do?

A:  Visit the my.proxy.nmsu.edu page, enter your email address, and click the Forgot PIN button.  An email will be sent to you with instructions on how to reset your PIN/Password.

Note: Ensure to click on the Action Link and entering the Action Password that was provided within the email sent to you.

 

Q: How do I reset my PIN?

A:  Visit the my.proxy.nmsu.edu page, enter your email address, and click the Forgot PIN button.  An email will be sent to you with instructions on how to reset your PIN/password.

Note: Click the Action Link and enter the Action Password provided within the email sent to you to have your PIN reset.

 

Q: What if I need to Change My Email Address?

A: First, log into the system and click on the Profile tab.  Change your email address as desired and click Save.  This will generate two emails to be sent.  One will be sent to your old email address allowing you to cancel the change if it was requested by mistake.  The second will be sent to your new email address allowing you to confirm the change.  After requesting the change, you will be unable to log into your proxy account until the link contained in one of the messages is executed.

 

Q: What is FERPA?

A: FERPA, the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 CFR Part 99), is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. For more information on FERPA, please click here.

 

Q: Does Proxy Access replace the need for FERPA guidelines?

A: No.  By setting up proxy access the student is giving consent for specific individuals to view information from their student record online as well as discussing the information with university staff members. Proxy Access does not replace the need to follow FERPA guidelines.